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A frozen sprinkler pipe on the 3rd floor of an apartment building caused a loss that affected 23 units 6 of which had displaced tenants. The loss had major impacts to common hallways and stairwells so all tenants in the building were affected. A project like this requires extensive communication and flexibility with all tenants to work around each tenant’s individual schedule with a focus on expediting tenants staying in hotels to minimize any hotel charges. From the date the permit was issued it took about 5 weeks to complete the project.